Benjamin has worked in the information and communication technology arena for more than 20 years, with involvement in the Internet and on-line communities since the 1980’s.

Having held roles in IT management, engineering and marketing, he switched focus to psychology, specifically the psychological aspects of computer-mediated communication.

He combines consulting, training and design work with academic research projects and extensive use of the technologies to build and share knowledge about the space. This has lead to appearances on radio and TV, work with large global businesses and a number of published texts investigating how social media and social networking are changing the face of business.